Service characterize
Company follow up our logos “ Efficiency, Honesty, Care, Acheivedment, basis
on our web platform “E-Globelink”, we can provide our Customers efficiency,
flexible, high value added Customer service, through our continued effects with
our fine made customer service system.
Service quality policy:
To be the best in the class in meeting Customer’s needs through continual
improvement. Basis on the ISO 9001 – 2000 ‘s requirement as
well as consideration of customers need and industry characters, we set up our own
quality policy, and make in file and keep in record as company service master files. We are following up with this master
file in our daily operation.
E-business system:
E-business system use in Globelink South China region, can provide to Customer
on line: rate and sailing schedule checking, booking, bill of lading key in, and
tracking and tracing 24 hours a day,
7 days a week.. The usage of the E-globelink business system, can void previous
low efficiency and complicated manual operation procedures. The intelligent E-business
system, level our service quality and win the customer satisfaction.
On line Customer service system
In order to answer Customers’ question and provide better service to our
Customer, we set up a live communication service. Customers only need click the
staff on line, then you can talk with our staff lively and they will answer your
questions and enquiry in time. All the staff serve on line Are all been
trained and have good working experiences and knowledge.
Free toll complain hot line:
Globelink South China set up a hot line – 400 885 9966 ,it is free toll
hot linel. If you have any complains for our service and staff, call this no. we
have staff from our administration department To listen to you complains
and record all your concern and investigation in offices and gave you the feed back
and proposal settlement to protect your interests.
Characteristic services:
We provide for our members
One stop service, professionally and characteristic value added service, including
personal service request, credits, voucher, gifts, and some activities for members.
We will add more value added service program basis on the members’ request.